# Customer Success Manager, Global Markets

Full-Time • Remote - Friendly

## About OptimizeGEO

**OptimizeGEO.ai** is our flagship product that helps brands stay visible and discoverable in **AI**- **powered answers**. Unlike traditional SEO that optimizes for keywords and rankings, OptimizeGEO operationalizes **GEO** principles ensuring brands are **mentioned, cited, and trusted** by generative systems (ChatGPT, Gemini, Perplexity, Claude, etc.) and answer engines (featured snippets, voice search, and AI answer boxes).

Founded by industry veterans **Kirthiga Reddy**(ex-Meta, MD Facebook India) and **Saurabh Doshi**(ex-Meta, ex-Viacom), the company is backed by Micron Ventures, Better Capital, FalconX, and leading angels including Randi Zuckerberg, Vani Kola and Harsh Jain.

## Role Overview

Drive customer outcomes and revenue growth for OptimizeGEO, a category-defining platform at the intersection of AI-powered search, SEO intelligence, and marketing performance. You'll own the full customer lifecycle from onboarding to expansion, ensuring enterprise and mid-market clients realize measurable ROI and treat OptimizeGEO as strategic infrastructure.

**Location:** Hybrid (Mumbai, India)

**Reports to:** Head, Customer Success

**Employment Type:** Full-time

**Compensation:** Competitive; aligned to experience and market benchmarks

## What Success Looks Like (First 12 Months)

- **Retention:** Maintain 95%+ gross renewal rate across your portfolio
- **Adoption:** Drive active usage across markets and languages
- **Expansion:** Identify and close upsell opportunities in collaboration with Sales
- **Impact:** Customers articulate clear ROI tied to search visibility and revenue influence
- **Advocacy:** Generate case studies, testimonials, and referrals

## Key Responsibilities

- Own onboarding, activation, and ongoing success for enterprise/mid-market accounts
- Translate platform insights into actionable marketing and SEO strategies
- Conduct executive-level Quarterly Business Reviews focused on outcomes, not metrics
- Proactively identify risks, expansion opportunities, and product feedback
- Manage escalations with urgency and professionalism across global time zones
- Build scalable playbooks for onboarding, renewals, and regional rollouts
- Partner cross-functionally with Sales, Product, and Support teams

## What We're Looking For

### Experience

- 3-7 years in Customer Success, Account Management, Digital Marketing, or Consulting
- Proven track record in B2B SaaS, preferably MarTech, SEO platforms, or analytics tools
- Experience supporting global, multi-stakeholder accounts (bonus: agency + SaaS background)

### Technical Skills

- Strong understanding of SEO, search behaviour, and digital discovery
- Familiarity with AI-powered search, LLMs, and generative engine optimisation (GEO)
- Proficiency in using GA4 and Google Search Console to map "Zero-Click" visibility and AI-attributed traffic back to tangible business outcomes.
- Expert at interpreting fragmented data trends to build compelling, executive-level narratives that prove ROI.
- Ability to translate platform insights into actionable marketing strategies for clients.
- Understand referral source tracking, UTM & link analysis, branded search volume, direct site traffic patterns and conversion lift/rate analysis for effective storytelling.

### Core Competencies

- **Customer obsession:** Deep empathy for marketers and growth teams
- **Strategic thinking:** Focus on outcomes over tasks; reframe challenges as opportunities
- **Commercial acumen:** Understand renewals, expansions, and lifetime value
- **Executive communication:** Credible, clear, and structured, comfortable with C-suite stakeholders
- **Ownership mindset:** High initiative, low ego; thrives in ambiguity

### Nice to Have

- Experience with multi-region, multi-language marketing teams
- Knowledge of MarTech stacks, CMS integrations, or API-based workflows
- Fluency in languages beyond English (Spanish, French, German, or Arabic a plus)

## Why OptimizeGEO?

Join a mission-critical team building the future of AI-driven search and discovery. Customer Success at OptimizeGEO isn't a support function - it's a revenue driver and strategic partner shaping product roadmap and market positioning.

## What we offer:

- Competitive salary + performance-based bonus
- Equity in a fast-growing MarTech innovator
- Comprehensive health, dental, and vision coverage
- Flexible PTO and remote-first culture
- Professional development budget

## Equal Opportunity

OptimizeGEO is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

## How to Apply

Send your CV and a brief note on why you're excited to build OptimizeGEO.ai to [hr@optimizegeo.ai](mailto:hr@optimizegeo.ai) and CC archi@optimizegeo.ai with the subject line:

Application - Customer Success Manager (OptimizeGEO) - <Your Name>